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Messages On Hold

Messages on hold, also known as on-hold messaging or phone hold messages, refer to recorded messages that play when callers are placed on hold during a phone call. We provide services related to messages on hold to help businesses effectively utilise this communication channel. Here are key components of our messages on hold service:

  1. Scriptwriting: Assist in crafting engaging and informative scripts for messages on hold. Develop content that aligns with the business's branding, conveys key messages, provides relevant information, and keeps callers engaged while they wait.

  2. Voice Talent Selection: Help businesses select appropriate voice talents for messages on hold. Provide a range of voice options to match the desired tone, style, and target audience. This ensures the messages are delivered with clarity, professionalism, and a voice that represents the brand effectively.

  3. Audio Production: Handle the recording and production of messages on hold. Utilise professional recording equipment and studios to ensure high-quality audio. Offer sound editing and mixing services to optimise the audio for the phone system and provide a seamless listening experience.

  4. Message Rotation and Updates: Assist in creating a rotation schedule for messages on hold to keep the content fresh and avoid repetition. Develop a library of messages and schedule regular updates to provide callers with new and relevant information, promotions, or announcements.

  5. Brand Consistency: Ensure that messages on hold align with the overall branding and messaging of the business. Incorporate the brand's tone, voice, and values into the messages to create a cohesive brand experience, reinforcing brand recognition and professionalism.

  6. Call Flow Integration (available at an additional cost): Collaborate with businesses and phone system providers to seamlessly integrate messages on hold into the call flow. Ensure that the messages play at appropriate times during the call, such as when callers are placed on hold or transferred between departments.

  7. Marketing and Promotional Opportunities (available at an additional cost): Messages on hold can be leveraged as a marketing and promotional tool. Help businesses strategically incorporate promotional messages, product/service highlights, special offers, or calls-to-action within the on-hold messages to engage callers and drive conversions.

  8. Compliance and Legal Considerations: Ensure that messages on hold comply with applicable laws and regulations, such as privacy and consumer protection laws. Assist in reviewing the content to ensure compliance and provide guidance on legal considerations specific to the industry or region.

  9. Performance Tracking and Reporting (available at an additional cost): Offer performance tracking and reporting services for messages on hold. Povide insights into call volume, caller behavior, and caller feedback, allowing businesses to assess the effectiveness of the messages and make data-driven optimisations.

  10. Multilingual Support (available at an additional cost): Accommodate businesses with multilingual customer bases by providing messages on hold in multiple languages. This allows businesses to cater to diverse callers and provide personalised experiences based on language preferences.

Messages on hold provide businesses with an opportunity to engage and inform callers while they wait on the phone. We help businesses create professional, engaging, and branded messages on hold that enhance the customer experience, reinforce key messages, and potentially drive business opportunities.

Like what you have read? Awesome, book your customised Messages on hold strategy here.

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